Privacy Policy
At NMR Wholesale AU, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, contact us, or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Collection of Personal Information
We may collect personal information from you in several ways, including when you:
- Visit our website;
- Register an account;
- Place an order;
- Subscribe to our newsletter;
- Participate in promotions, surveys, or special offers;
- Contact our Customer Service team;
- Interact with us through online forms, email, or other communication channels.
2. Types of Information We Collect
The personal information we may collect includes:
Personal Details
Your name, email address, postal address, billing address, delivery address, and phone number.
Payment Information
Payment details required to process your order. Please note that payment transactions may be processed securely by third-party payment providers, and we may not store your full credit or debit card details.
Order Information
Details of products purchased, order dates, delivery information, transaction history, and customer service records.
Technical Data
IP address, browser type, device information, access times, referring website addresses, pages viewed, and other website usage data.
Marketing Preferences
Your preferences for receiving marketing communications, newsletters, promotions, and special offers from us.
3. Use of Personal Information
We use your personal information to:
- Process, confirm, and fulfil your orders;
- Arrange delivery, returns, refunds, and customer support;
- Communicate with you about your orders, enquiries, or requests;
- Manage your account and improve your customer experience;
- Send promotional materials, updates, and special offers where you have opted in;
- Improve our website, products, services, and marketing;
- Detect, prevent, and respond to fraud, security issues, or misuse of our website;
- Comply with legal, tax, accounting, and regulatory obligations.
4. Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary, including:
Service Providers
Third-party companies that assist us with order fulfilment, payment processing, delivery, warehousing, marketing, website hosting, analytics, IT support, and customer service.
Payment and Delivery Partners
Payment processors, banks, courier companies, freight providers, and logistics partners required to complete your order.
Legal and Regulatory Authorities
Government authorities, regulators, law enforcement, courts, or other parties where disclosure is required or permitted by law.
Business Transfers
Relevant parties in the event of a merger, acquisition, restructuring, sale of business assets, or transfer of ownership.
We do not sell or rent your personal information to third parties for their own marketing purposes.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, remember your preferences, personalise content, and support website functionality.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may affect certain features or functionality of our website.
7. Third-Party Links
Our website may contain links to external websites that are not operated or controlled by NMR Wholesale AU. We are not responsible for the content, security, or privacy practices of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
8. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to remove that information.
9. Accessing and Updating Your Information
You may access, correct, or update your personal information by logging into your account on our website.
If you wish to request access to your personal information, correct inaccurate details, delete your account, or raise a privacy-related concern, please contact our Customer Service team.
10. Marketing Communications and Opt-Out Options
If you have opted in to receive marketing communications from us, you may opt out at any time by:
- Clicking the “unsubscribe” link in our emails;
- Updating your communication preferences in your account settings;
- Contacting us directly.
Please note that even if you opt out of marketing communications, we may still send you important service-related messages, such as order confirmations, delivery updates, account notices, or legal notifications.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices.
Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly.
12. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you need assistance, please contact the NMR Wholesale AU Customer Service team through our Contact Us page.