Returns & Refunds Policy

At NMR Wholesale AU, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to assist you.

Standard Return Policy

Customers have 30 days from the date of delivery to return an item, provided that all of the following conditions are met:

Original Condition and Packaging

Returned products must be in their original, unused condition and include all original packaging, manuals, accessories, parts, and any other items supplied at the time of delivery.

Items must be suitable for resale. If the product or packaging is damaged, incomplete, or requires repackaging or additional preparation before resale, a surcharge may apply. Any applicable surcharge will be assessed on a case-by-case basis.

Unused Items

Items must be strictly unused. We cannot accept returns for products that have been used, assembled, installed, modified, or damaged after delivery.

Return Shipping Costs

Return postage or delivery costs are the responsibility of the customer, unless the item is confirmed to be faulty or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.

VIP Members Return Policy

VIP Members of NMR Wholesale AU may be eligible for an extended or unlimited return timeframe, provided that:

The item meets all standard return conditions;
The product remains unused and in resale-ready condition;
The customer’s VIP membership is active at the time the return request is made.

If VIP membership is no longer active, the standard 30-day return policy will apply.

Refund Process

Inspection

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions outlined above.

Processing Time

Approved refunds will be processed to the original payment method within 5–7 business days after the returned item has been received and inspected.

Non-Refundable Costs

Please note that original shipping fees, delivery charges, return shipping costs, and any associated handling fees are non-refundable, unless otherwise required by Australian Consumer Law.

How to Initiate a Return

To begin a return, please follow the steps below:

Contact Us
Contact the NMR Wholesale AU Customer Service team before returning any items. We will provide return instructions and, where applicable, a Return Authorization.
Prepare Your Return
Ensure the item is securely packaged in its original packaging to prevent damage during transit.
Ship the Item
Send the item to the return address provided by our Customer Service team. We strongly recommend using a tracked shipping method.

Damaged or Faulty Items

If your item arrives damaged, faulty, or defective, please contact us as soon as possible. We will assess the issue and arrange a suitable solution, which may include a replacement, repair, refund, or store credit in accordance with Australian Consumer Law.